ck44's Privacy Policy

1 Introduction and Scope

ck44 treats the protection of its users' personal information as its highest priority. This privacy policy explains what information we collect when you use the ck44 website, mobile app, or any of our services, and how that information is used.

This policy applies to all ck44 products and services — including casino games, slots, sports betting, and any support activities. By continuing to use the website, you are considered to have accepted the terms of this policy. For detailed terms of use, please read our Terms and Conditions.

2 What Information We Collect

2.1 Registration and Account Information

We collect the information you provide when opening an account, which includes:

• Full name and date of birth (for age verification — all users must be 21 years of age or older)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Identity Verification Information

For the purposes of account verification, we may request a copy of your national ID card or passport and proof of address. This information is used solely for identity verification and is stored on secure servers.

2.3 Automatically Collected Information

When you use ck44, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Time of access, pages visited, and session duration
• User behaviour data collected through cookies and similar technologies

2.4 Transaction and Gaming Information

A record is kept of every deposit, withdrawal, and gaming activity. This includes bet amounts, win/loss history, and details of bonus usage. This information is used to ensure financial security and to monitor responsible gaming.

3 Purposes for Using Your Information

ck44 uses your information for the following purposes:

• Account management: Handling registration, identity verification, and login security.
• Payment processing: Completing deposits and withdrawals securely.
• Customer support: Resolving your issues via live chat or email.
• Security and fraud prevention: Detecting unusual transactions or account activity.
• Responsible gaming: Monitoring gaming habits and providing support where needed.
• Service improvement: Analysing user experience to improve the platform.
• Relevant communications: Sending offers and updates based on your preferences (you can turn this off at any time).

ck44 never sells your information to third parties. Data sharing with third parties is discussed in detail in Section 5.

4 Cookie Policy

The ck44 website uses cookies. Cookies are small text files stored on your device that help improve your user experience.

4.1 Types of Cookies

• Essential cookies: Required for login sessions and security. Without these, the site will not function properly.
• Functional cookies: Remember your language preferences and site settings.
• Analytics cookies: Help us understand how users are using the site (not personally identifiable).
• Marketing cookies: Used to display relevant ads based on your interests.

You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent access to some site features.

5 Sharing Information with Third Parties

ck44 does not under any circumstances sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in a limited way in order to provide specific services:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology partners: Selected technology partners responsible for operating game software and the platform.
• Legal obligations: Information may need to be disclosed in compliance with lawful instructions from government authorities or courts.
• Fraud prevention: In serious cases of fraud, information may be provided to law enforcement agencies.

All third-party partners are required to operate under strict confidentiality agreements and may only use the information received for its designated purpose.

6 Data Security Measures

ck44 uses industry-standard security technology to protect your information:

• SSL encryption: SSL/TLS encryption is active across all pages of the site, keeping data transmission secure.
• Encrypted database: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorised staff can access specific data, and their activity is logged.
• Regular security testing: Security audits are conducted regularly to identify system vulnerabilities.
• Two-step verification: Additional verification is in place for sensitive operations.

Complete security on the internet cannot be guaranteed. You also have a responsibility to keep your own account secure — use a strong password and do not share your login details with anyone.

7 Data Retention Period

ck44 retains your information for as long as is necessary to provide services and meet legal obligations:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions are kept for a specified period even after an account is closed.
• Information for inactive or closed accounts is retained for a set period as required for security and legal purposes.
• Once the applicable minimum retention period has passed, data is securely deleted or anonymised.

8 Your Rights

As a ck44 user, you have the following rights regarding your own information:

8.1 Right to Access Your Information

You may request to know what information ck44 holds about you. This request can be made by logging into your account or through the customer support team.

8.2 Right to Correct Your Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Changes to identity verification-related information may require assistance.

8.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Change this preference through your account settings or via customer support.

8.4 Right to Close Your Account

You may close your account at any time. Even after closure, some information will be retained for a specified period due to legal obligations.

For details on your rights regarding responsible gaming and self-exclusion, please visit our Responsible Gaming page.

9 Protection of Children and Minors

ck44's services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors.

If we are informed or have reason to believe that a minor has registered, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using ck44, please contact customer support immediately.

10 International Data Transfers

ck44's servers and service infrastructure may be located in various countries. Your information may be transferred to and processed in other countries, where data protection laws may differ from those in Bangladesh.

For such transfers, ck44 ensures that all data is protected to the standards described in this privacy policy and that appropriate agreements are in place with third parties.

11 Policy Changes

ck44 reserves the right to update this privacy policy as needed. For significant changes, we will post a notice on the website or notify you at your registered email address.

If you continue to use the site after a change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly. Answers to any questions about ck44's services can be found in our FAQ section.

12 Complaints and Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact our customer support team. ck44's support team is available seven days a week, twenty-four hours a day via live chat and email, in both Bengali and English.

For more information about ck44, please visit our About Us page.